Return Policy

If you are dissatisfied with your order from the Diamond Fire Glass company for any reason, you can return your items for a prompt refund or exchange. Refunds for returned items are accepted within 30 days of the purchase date and will be credited back the full product cost.

Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on any future purchase. No Exceptions. The original shipping and/or handling charges are not refundable. No Returns or Exchanges will be accepted after 60 days of original purchase date.

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Return items must be new and unused in the original packaging – Items that appear to have been used in any way will be refused and the customer shall be responsible for any cost of shipping the item back.

Fire Pit Glass that has been custom mixed or mixed by the customer is not eligible for return. Special Order Items are non returnable. Please mail your package in a prepaid, insured, traceable method to the address below:

Diamond Fire Glass
32421 Calle Perfecto
San Juan Capistrano, CA 926725

Ceramic Fire Shapes are warrantied from cracking due to heat for 1 year. Warranty is void if Fire Shapes are not used with Fluted Rectangle pan burner that is designed specifically for use with Ceramic Fire Shapes. Ceramic Fire Shapes that are colored are considered custom and are non returnable.

Remote Control or Electronic Burners
May be subject to a restocking fee of up to 25% unless defective. Remote and Electronic Burners are warrantied for a period of 6 months for commercial use and a period of 12 months for residential use.

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